IM love
Wed 15 Oct 2008, 9:29 pm
We don’t get a whole lot of traffic on our ask-a-librarian IM chat, but the people use it seem to like it. A lot.
- License:
- File under: Social software,Tutt Library
- Comments? 4
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Hey, I love Tutt too!
Comment by John Bickar — October 16, 2008 @ 9:35 am
I love warm fuzzies via IM! At PPLD we have been getting more traffic than expected via IM, mostly through our widgets on our site…especially given our limited hours that we staff. I would say we get between 2 and 4 questions an hour for the 4 hours a day that we staff is pretty good…and I hope our patrons like us as much as the Tutt patrons!
Comment by Emilie — October 16, 2008 @ 1:03 pm
Glad you still have a place in your heart for us, John.
Emilie, that’s great that you get that many IM questions per day. I think it’s worth it even for a relatively low number of questions because it’s so easy to staff and I feel like we might not get those questions otherwise. And I certainly love the Pikes Peak Library District, even thought I haven’t used the IM reference yet.
Comment by Steve Lawson — October 16, 2008 @ 9:02 pm
I’m still trying to get people to start doingthis at my new library… someday! It is a nice feeling when you help someone and they are so happy. They don’t always act so nice in person.
Comment by gwen — October 20, 2008 @ 2:38 pm