When good sites go bad
Mon 19 Feb 2007, 12:26 am
Walt Crawford has spent a fair amount of time this weekend trying to figure out why Bloglines isn’t picking up his posts. And he isn’t the only one.
Flickr had its own problem this weekend. On Saturday morning, I was looking at my contacts’ photos on Flickr, and I noticed that Laura Crossett had what looked like some interesting architectural photos up. So I clicked on a thumbnail of a lighting fixture, but got back what looked like a lo-res film still of a guy in a parking lot. Back in my photostream, a thumbnail photo of my kids was replaced with a busty anime character, though when I clicked on that, I got the correct image on the photo page. “WTF?” I thought.
Apparently a lot of people were also thinking “wtf?” and saying so in the Flickr forums. I like this quote from a forum post by Flickr user Dr. Keats: “55 out of my 860 [photos in his photostream] have got the dodgy photostream image – some pixilated, most not. Two are porn, the rest aren’t. Some are, in fact, very good…”
While many people thought the site had been hacked, it turns out the the official explanation is a bad caching server.
[Side note: the fact that so many people found porn/adult images in their photostream is an interesting indicator of how much of Flickr must be "adult" images (since we have to assume the images were being re-assigned randomly, yet many people complained of porn). There must be a whole 'nother world of private/NIPSA photos beneath the surface of Flickr.]
This got me thinking a bit about the Five Weeks to a Social Library class, where many of the participants are just starting to explore sites like Bloglines and Flickr, and some have expressed some understandable anxieties about it all.
The Five Weeks organizers have already had to tell participants that Bloglines may be buggy, which, I suppose, isn’t really all that big a deal; your choice of aggregator normally just affects you, though you might find your blog’s readership suffering if too many of your readers use Bloglines. But when Michael Porter and I talk about Flickr in week four of the class, I’m not really looking forward to saying “Flickr is a great place to store the photos for your blog; unfortunately, there is a small possibility that one day you will wake up to see photos of naked dudes on your ‘Kids Club’ blog. Welcome to perpetual beta.” (Or gamma. Whatever.) I don’t think that “Flickr is having a massage” (or “your library is having a massage“) is gonna cut it.
And the fact is, it’s Flickr and Bloglines this week, but next week it could be Blogger and Typepad (both of which have had their rough spots over the years) or FeedBurner and PBWiki (neither of which have ever given me trouble, but if they did, I would feel hung out to dry).
I’m not sure what the lesson is here. It would be nice to think that we could do all this ourselves, or minimize dependencies as much as possible, but most of us can’t write this software or even host it ourselves, and there may be features that we want to take advantage of (such as the subscriber count in Bloglines or the social features of Flickr) that simply couldn’t be duplicated.
I guess the questions to ask are “what could go wrong?” (though I don’t think I would have thought of the Flickr-photo-roulette thing until it actually happened yesterday); “how risk-averse am I?” (or “… is my institution?”); and “what is my exit strategy?” (e.g., do you keep your own blog/wiki/photo backups in a format suitable for importing to another application if your current application becomes unusable?).
We already know from our experience with library catalogs that putting too much faith in vendors can be a mistake. Are we making the same mistake with social software?

The difference, I think, is the ease in shifting from one software tool to another. When Bloglines threw a wobbly, it wasn’t a big deal — we told people about Google Reader.
We originally had a lot of our stuff on Odeo. Odeo threw a wobbly. So we moved to blip.tv. As long as the social-softwaresphere keeps from becoming a monopoly, I’m of the opinion we’ll be okay.
Comment by Dorothea — February 19, 2007 @ 6:16 am
I half agree with Dorothea–but if a library has used Flickr as part of public relations, there will be significant damage from random porn shots before a switch to something else–and, of course, it’s pretty much impossible to retroactively change. (Right now, there’s twice as much traffic to cites.boisestate.edu as to citesandinsights.info, even though nothing new has appeared at the former in seven months…)
Part of this is “you get what you pay for.” I’d be more confident in a blog using WordPress software that’s hosted at a leased domain/server than I would in a WordPress.com blog, for example–the “free” software’s fine, but doing everything on someone else’s dime leaves you at someone else’s mercy.
Exit strategies sound good. I suspect most of us are less careful about maintaining them than we should be.
Comment by walt crawford — February 19, 2007 @ 9:55 am
As someone who has just finally made the move from WP for free to hosting my own, I agree with Walt. The flickr FUBAR this weekend REALLY made me nervous, and as much as they say they weren’t hacked (and I LOVE flickr and want to believe they’ll always be truthful to me) logon “security” messages of late already had me in a OliverStonian state of skepticism. I wonder….
I often use flickr to post photos for jennimi. I pay for my account, I do not use the free version. I like the interface and two point oh boy of it, and am used to my routine. I know what I am doing and that makes me feel good. But after what happened this weekend (I had porn show up in some of my sets thumbnails) I am even more happy I chose to host jennimi’s important photos directly on my server space (header images, for ex.).
What interests me about my own reaction to seeing these random photos show up was how nervous and emotional I got. My heart was racing and I almost had a panic attack! Sure, I have chosen to put myself “out there” through blogging and other sites. I personally have resolved not to be anonymous online. This comes with its own set of introspection emergencies at times.
As a result, I sometimes kick myself for a tone that came off incorrectly, or writing something snarky because I was having a bad day. But it’s always been MY content, MY representation of myself, and I can correct tone, or go back and remove snark I didn’t really mean. But there was NOTHING I could do but wait and see here. And hope my loyal readers know I’d never post those pics (though I don’t want to take away someone ELSE’S right to do their thing….). I had thoughts of deleting sets! Sure, I have my hard copies backed up… but effort (artistic, familial, intellectual, carpal) has gone into the creation of my flickr identity. Do I have any final decision about leaving flickr or not posting so much? Nah… but I will probably phase out my use of linking rather than hosting photos, at least for awhile. Darn, too. I really like that feature….
Excellent post. Bloglines is a whole other issue…. but I’m rambled on far too long already. – jenn graham
Comment by jennimi — February 19, 2007 @ 1:04 pm
I’d say I “half agree with Dorothea,” too. It is true that it is certainly easier to pick up stakes with social software than with an ILS, and many such transitions would be pretty painless.
But if you have built a whole service or approach around a site, or if you have imprinted that URL on staff or patrons’ minds through extensive PR, then switching could be a little less seamless that it would be for an event like Five Weeks.
The Flickr thing was particularly bizarre, and (let’s hope!) unique. Once incident like that won’t deter me from using it, but my library is relatively tolerant of such risks. Many/most others are not.
Comment by Steve Lawson — February 19, 2007 @ 9:05 pm